Shipping policy

At efurn, we are dedicated to getting your new furniture from our screens to your home as smoothly as possible. Because we source our collection from various specialist warehouses across Australia, our shipping process involves several variables.

Here is everything you need to know about our delivery procedures.

Shipping and Dispatch

Multi-Warehouse Sourcing

To provide the best range and pricing, efurn operates out of multiple warehouses nationwide.

Split Shipments: If you order multiple items, they may be dispatched from different locations. Do not be concerned if one item arrives before another; the rest of your order is in transit.
Stock Availability: All orders are subject to stock availability. If an item is out of stock or delayed, we will notify you as soon as possible with an updated ETA.

Estimated Time of Arrival (ETA)

Delivery times are estimates and vary based on two main factors:

Your Location: Delivery to metropolitan areas is generally faster, while regional or remote areas may require additional transit time.
Product Origin: Depending on which warehouse your item is dispatched from, transit times will vary.

Receiving Your Delivery

Delivery Acceptance

Most furniture items are bulky and require a signature upon delivery. To ensure the safety of your purchase, our couriers generally cannot leave items unattended.

Important: Redelivery Fees If a delivery is attempted and no one is home to accept the item, the courier will return the piece to the depot. In these instances, a redelivery fee will be charged before a second attempt is made. To avoid this, please ensure someone is available at the provided address during standard business hours.

Delivery Access

Please ensure there is clear access to your property. If you live in an apartment complex or have a difficult driveway, please include these details in your order notes so we can brief the delivery team.

Damage and Inspections

While we take every precaution, transit can occasionally result in damage.

Inspection: Please inspect your delivery before signing for it.
Reporting: If you notice any damage to the packaging or the product, please take photos and contact our support team within 24 hours.

Contact Support

If you have questions about a specific delivery area or require a shipping quote for a bulk order, our team is ready to assist.

sales@efurn.com.au